Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined. If approved, your refund will then be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds (if applicable)

If you haven’t received a refund yet, first double-check your bank account.
Then contact your credit card company, as it may take some time for your refund to appear officially. Then contact your bank. Posting a refund is often preceded by a processing time. If you’ve completed all of these steps and still haven’t received your refund, contact us at hello@shardo.xyz.

Sale or promotion items (if applicable)

Only regular priced items are refundable. Unfortunately, sale or promotion items are not.

Exchanges (if applicable)

We only replace items that were originally defective or damaged. If you need to replace yours with the same item, email us at hello@shardo.xyz and send your item to: Rue des Guillemins 139, Liège, Liège, 4000, Belgium.

Shipping

To return your product, you must send it to the following postal address Rue des Guillemins 139, Liège, 4000, Belgium.

You are responsible for the shipping costs of returning your item. They are not refundable. If you receive a refund, the return shipping costs will be deducted.

Depending on where you live, the time taken to receive the exchanged product may vary.

If you are sending an item worth more than €75, we recommend that you use a tracking service or insure your shipment. We do not guarantee receipt of the returned item.